Need help? Email us at hello@pillbethere.com and we'll get back to you as soon as we can.
Check that notifications for Pill Be There are turned on (iPhone Settings > Notifications > Pill Be There), and that your iPhone isn't on silent or in a Focus. Open the app every few days too, so it can line up the next reminders.
In My Medicines, open a medicine and tap "Record a reminder message" under Reminder voice, then say your message (up to 25 seconds).
Label reading can make mistakes. Check every detail against the label before you save, and correct anything that's wrong.
The free version covers up to 2 medicines, with every feature, including family voice reminders. Premium (monthly or yearly) removes the limit. New subscribers can try it free for 1 month.
The 2 medicines you added first keep reminding you and can be edited. The others are paused: they don't remind you and can't be edited, but their details and dose records are kept, and they start again when you subscribe again. If you turn off auto-renew, the app will try to let you know before Premium ends.
Go to iPhone Settings > your name > Subscriptions. Cancel at least 24 hours before the current period ends to avoid being charged for the next one.
Open More > Premium and offer codes, then tap Restore purchases, using the same Apple Account.
Your information is stored only on your iPhone. It moves to a new iPhone when you set it up from an iCloud or computer backup. If you delete the app without a backup, the information can't be recovered.
Refunds are handled by Apple at reportaproblem.apple.com.
Yes. There's no account, and everything stays on your iPhone. See our Privacy Policy page.
Pill Be There is a reminder and record tool and doesn't give medical advice. In an emergency, call your local emergency number (111 in New Zealand).